Refund policy

Orders may be returned within 15 days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and round-trip shipping and handling costs. These costs are deducted from the refund, regardless of whether you were originally invoiced for shipping or if the costs were discounted or free.
Returned items are never resold to customers, as they are no longer new; they are usually donated to charity.
Exact delivery dates and times cannot be guaranteed. Deliveries on evenings or weekends cannot be guaranteed.
Due to liability issues, the delivery team in unable to assemble any furniture not purchased through our company.
To request to return an order, send an email to slambert@highland.net with your name, order number, and reason for returning. Unfortunately, no phone returns can be processed. If you return request is approved, you will receive an email confirming the return and next steps.
Clearance and Special Order items are not returnable.