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Shipping & Delivery

SHIPPING & DELIVERY

*FREE SHIPPING

With the state of shipping Freight at this time, extra fuel charges etc, that Freight Companies are charging,  we are excluding certain states in our Free Shipping policy at this time.  Free shipping is offered using common carrier Freight Trucks with curbside service,  except for these states:  WY, MT, SD, ND, ID,OR, MN, ME, CA, WA  WN, AZ, CO, UT, NV, NM, NH, VT, RI, NY, NJ & CT as well as Islands,  for these states contact sales@furnitureonmain.com or call 423-539-0148 for a shipping quote.

Curbside service is the fastest way to receive your items usually within 2-3 weeks from the date of order,  unless the item or items are out of stock which you will be informed of within 1-2 business days after ordering, so that you can cancel or leave on order.   

We do have some items that are shipped Free of charge with our In-Home Service those will be marked as In Home Delivery,  In Home Delivery is based on the Carriers schedule to your area those are typically done with 4-6 weeks after they receive the item.  except NM, NY, RI,NH,NV,UT,WY, MT, SD, ND, ID,OR, MN, ME, CA, WA & WN, and Islands,  for those states contact sales@furnitureonmain.com or call 423-539-0148 for a quote.

You can upgrade any  Curbside shipping item to our In-Home Delivery Service, if needed, by calling or emailing us with your zip code, at which time you will be supplied with a freight quote.

Curbside shipping and delivery days are Monday - Friday with the exception of applicable holidays. Insurance is included to replace any damaged pieces that have proper documentation of a damage by you upon arrival.

Furniture On Main - Damage Claims Policy

 

Most of Our items are handcrafted and will contain variations in finish, texture and color. These are not considered flaws or defects but characteristics of the piece.  Leather items will have different dye lots, and could result in a variation of the color pictured,  we can send leather samples, pictures, etc. of the exact leather before purchasing.  Reclaimed Wood pieces could have cracks, nail holes, etc. within the wood finish,  from the wood being repurposed. 

Inspect all cartons upon receipt and notate all damages/shortages on the delivery receipt. Damaged items must be reported within 5 days of the receipt of goods. This is required if a freight claim is to be filed with the carrier by their deadline. 

 

To initiate a claim, please call 423-539-0148, email to slambert@highland.net, within 5 days of delivery.

 

 

 Please note the Carrier’s Delivery Receipt accordingly at the time of delivery:  

  • Excessive damage – Take photos, note damages on the delivery receipt and refuse with driver. 
  •  Visible damages – If there are visible damages that you are willing to accept, please note the damages on the delivery receipt. 
  • Shortages – Note known shortages on the delivery receipt. 
  •  Concealed damages/driver did not allow inspection – Please note did not inspect/suspect damages’ on delivery receipt. 

 

• Signing a delivery receipt without a pallet count or noted damages/shortages will result in denial of a claim from Us and the Freight Co.

 

• If no pictures are received, your claim will be placed on hold until received. 

 

• Authorized returns should be returned in the original carton and packing. Unauthorized returns will incur a 20% restocking fee and all freight. 

 

After a Claims Specialist reviews your claim, they will contact you via phone or e-mail. 



FURNITURE ON MAIN  and its affiliates are not liable for any furniture damages when the customer uses their own contracted Freight Carrier. All items are inspected prior to leaving manufacturers and are in excellent and new condition. It is customer's responsibility to track freight, ensure condition of freight, and file any necessary claims. If there is a problem, we can also assist. Our fine furniture pieces are packaged very securely to minimize the possibility of damage.