Damage Policy, Warranty & Defects
FURNITURE ON MAIN guarantees that all furniture sold or purchased through our company, is brand new and in excellent condition. No furniture items are refurbished or used (unless stated) and come in original packaging from our vendors. We take extra measures in the delivering of these goods.
Product warranties are provided by the manufacturer and are generally limited to defects in materials and craftsmanship. The manufacturer's warranty begins when the merchandise is delivered. FURNITURE ON MAIN provides no warranties either expressed or implied, including but not limited to, implied warranties of merchantability or fitness for a particular purpose. All such warranties are expressly and specifically disclaimed. FURNITURE ON MAIN shall not be responsible for any indirect, special or consequential damages. Customers that reside in "remote" or other areas not accessible by an authorized restoration center will be responsible for any trip and travel charges incurred in the warranty claim process.
If a manufacturer defect is found, we will make every attempt to submit the necessary information to the manufacturer for you to receive a repair or replacement according to the manufacturer's recommendation and warranty. FURNITURE ON MAIN will not and cannot be held liable for color variations in manufacturer or custom wood pieces due to stain or grain of wood types. FURNITURE ON MAIN reserves the right to repair any defects or damages if necessary.