We accept Shopify payments, Square payments, & Paypal . We have chosen to use Shopify and Square as our online payment processor.
Although we try to keep every product in stock, occasionally some items will be back ordered. Custom ordered items are considered back ordered due to production, for 8 – 20 weeks depending on the vendor. Sometimes delays may occur that extends the delivery time over 20 weeks. Rarely is this the case, but please be patient, as these are custom items and some of our items are manufactured overseas.
Refunds are not issued on custom orders. We require half down on all custom orders. Once we receive notification that your items are ready, we will notify you and request final payment. No items are shipped without being paid in full.
Your order is immediately placed with the manufacturer and scheduled for shipping. If your order is not cancelled within 3 days after the order is placed it is considered non-cancelable at that time, you will be responsible for all round trip shipping charges, if the order has been shipped. A 20% restocking fee will be assessed to all cancelled orders rather they have shipped or not, the Shopify, Square and Paypal and all others are charging fees on canceled orders, the 20% will help Us recover those cost.
Custom orders cannot be cancelled after the 3 day period, since they are custom ordered with the Factory at the time of order and are being made especially for you.